Payment Policy

Rates are quoted in New Zealand dollars and include GST. The rate shown at the time of booking is the rate that applies, and covers the accommodation described in your booking.

Rates vary by season, length of stay and the number of guests. Any additional charges are shown before you confirm.

Bookings are taken through our booking provider, which handles payment securely. We do not see or store your card details.

The deposit required to hold your booking, and when the balance falls due, are shown during booking and set out in your confirmation email.

Plans change, and we would always rather hear from you early. Please contact us as soon as you know, and we will do what we reasonably can to help.

The cancellation terms and any refund that applies are the ones shown to you at the time of booking and confirmed in writing. Cancellations close to arrival, and no-shows, may not be refundable.

Where we need to cancel a booking ourselves — which is rare — we will offer you alternative dates or a full refund.

We do not take a bond as a matter of course. Guests are responsible for any loss or damage beyond fair wear and tear, and for any additional cleaning needed after the stay. We will always talk to you first before charging anything further.

We recommend travel insurance. It is the simplest way to protect yourself if illness, weather or a change of plans affects your trip.

If you would like anything clarified before booking, please contact us at hello@twintides.co.nz or +64 27 299 0075. We would rather answer a question than have you guess.